FAQs
Hi there, how can we help you?
Check out our FAQs for answers to the most common questions
Track my Order Customer Service
Shipping
Delivery time
- Ground delivery takes 1 to 6 business days, and estimated transit times can be viewed on the provided map. Note that shipping times are calculated in business days.
- Orders outside the 48 continental U.S. states require Second Day or Next Day Air service.
- For APO or FPO addresses, we use USPS.
- Next Day Saturday delivery is available only within the U.S.
You'll receive a tracking number via email once your order ships.
Shipping cost
We offer free shipping for all orders over $100, using FedEx, UPS, or USPS based on the order.
Shipping Options:
- Ground Residential/Commercial: Free for orders over $100; $5.99 for orders under $100
- UPS/FedEx 2-Day Shipping (U.S. only): $14.99
- UPS/FedEx 1-Day Shipping (U.S. only): $29.99
- UPS Next Day AM (U.S. only): $59.99
- UPS Saturday Delivery (U.S. only): $59.99
- International Shipping via UPS/USPS/DHL: Costs calculated at checkout
Shipping insurance
All shipments from our warehouse are fully insured by the carrier.
Please note that a signature may be required upon delivery
Return shipping cost
For items not covered by warranty or damaged/defective, return shipping costs will be deducted from your refund.
Issues with my shipping
If your order is lost or damaged, the carrier will conduct an investigation. Contact Dexclusive within 10 business days to initiate a tracer. If the carrier is responsible, Dexclusive will ship a replacement or issue a refund if the item is unavailable. Claims may take up to two weeks to process.
Track my package
For any questions regarding your delivery, please refer to the carrier tracking number or contact the delivery carrier directly since they are the organization responsible for the delivery.
You'll receive a tracking number via email once your order ships
- UPS shipments can be tracked here
- FedEx shipments can be tracked here
- DHL shipments can be tracked here
For full details visit our Shipping Policy
Returns & Refunds
Returns policy
We ask that you contact us if there are any perfections or discrepancies within 24 hours of receipt of the product. If you are not completely satisfied with the item you have purchased, you may return it within 30 days of receipt.
Please note the following conditions apply:
- Items must be unworn, intact, with all seals and tags in place.
- Full packaging must be returned as well.
- Shipping charges will not be refunded. If your order qualifies for "free ground shipping" we will deduct the shipping, handling & insurance costs.
- All returns may be subject to a 15% restocking fee if any of these conditions are not met.
How to submit a return request
To return an item, you must obtain a Return Merchandise Authorization (RMA) number. Note that obtaining an RMA number does not guarantee acceptance of the return, as all returns are subject to inspection. RMA numbers are valid for 10 days.
Click here to Request a Return
Return eligibility
- Items must be returned within 30 days.
- Items must be in new condition and in their original packaging.
- Items must be unworn, intact, with all seals and tags in place.
- Shipping charges will not be refunded. If your order qualifies for "free ground shipping" we will deduct the shipping, handling & insurance costs.
- All returns may be subject to a 15% restocking fee if any of these conditions are not met.
We reserve the right to refuse any return if:
-There are signs of wear.
- Parts or accessories are missing.
Restocking fee
Return shipping cost: The original shipping costs from Dexclusive.com to the customer will be deducted from the refund.
Restocking Fees: Items under $7,000 USD are not subject to restocking fees. However, select items may be considered "Special Orders" and may have limited return options. A "Special Order" may include:
- Items not in stock at our warehouse.
- Items not listed on our website that are specially ordered from a distributor.
- Items with a sale price of $7,000 USD or more.
Returns of special orders are subject to an 8% restocking fee or final sale policies unless otherwise agreed upon in writing by Dexclusive.com.
For full details visit our Returns & Refund Policy
Watches Warranty
Product warranty
Dexclusive.com will, within 1-Year, repair the movement of this timepiece free of charge if such movement proves to be defective in material or workmanship under normal use.
Warranty coverage
What’s Covered:
- Manufacturing defects
- Issues with watch movement
What’s Not Covered:
- Damages caused by impact, vibrations, magnetic fields, or batteries.
- Straps, bracelets, buckles, finishes, cases, or crystals.
- Damage or defects arising from normal wear
- Overhauls, maintenance, scratches, accidents, or misuse.
Any alterations, service, or repair performed by any party other than Dexclusive will void the warranty.